DMEA is currently conducting random phone surveys regarding customer service and member satisfaction with DMEA. As a result, some members are being asked about member satisfaction, services, experience, and need. DMEA has also received reports about callers claiming to be DMEA representatives, stating that members are past due, and insisting on immediate payment or electric service will be disconnected. The survey calls are legitimate, but the others are not. Be scam smart! Check your account balance by logging on to www.dmea.com or call the DMEA office directly at 877-687-3632. Do not give out personal information; DMEA will not take your credit card number over the phone. In order to protect you, DMEA rules require you to enter your card number through its interactive phone system. In addition, DMEA will not call after hours, on weekends, or holidays. If you are the recipient of a scam call, let local law enforcement know.